Explore how organizations can use AI chatbots and agents to address business needs. In this introductory, hands-on course, students follow a practical decision process: Should we build it? How should it work? Can we trust it? Students assess a business opportunity and its data requirements; assign appropriate roles to generative AI, APIs, business rules, existing systems, and people, and develop a small chatbot prototype using sample organizational information. Through structured testing, students evaluate whether the prototype accomplishes its intended business purpose and assess reliability, risk, cost, and complexity. The course culminates in an evidence-based recommendation identifying whether and how the solution should move forward. Emphasis is on informed business participation and prototype evaluation; enterprise production deployment is beyond the course scope.
Number of Units: 1.0 graduate-level extension credit(s) in semester hours
Who Should Attend: Business professionals, managers, product and project leads, business analysts, consultants, and customer service or operations leaders who want to evaluate or contribute to organizational AI chatbot and agent initiatives.
Technical Requirements
Professional development courses offered by the 亚色影库鈥檚 Division of Professional & Continuing Education are taught by faculty that possess a depth and breadth of academic and real-world professional experience.
The Professional and Continuing Education program nurtures key partnerships on the local, national, and international level. The goal is to better serve working professionals who seek to enhance or build their careers and help achieve their highest value and potential. Contact us today to learn more.
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Courses offer a convenient, yet rigorous style of learning that allows you to structure your education to suit your schedule while keeping you on pace toward achieving your educational goals.
Our online self-paced courses are designed to provide flexibility and autonomy for learners. Unlike traditional classroom methods, which require attendance at scheduled times, self-paced courses allow you to progress through the material at your own speed within a six-month period from the time of enrollment. Your instructor will provide feedback via written responses on your assignments and exams. Grades are based on completed projects, assignments and exams.
Key differences from traditional classroom methods:
Structure of Online Self-Paced Courses:
The content is divided into learning modules, each covering one or more topics. Within each module, you can expect the following components:
Typically, there is a final project, paper, or exam due in the last module that synthesizes all the topics covered throughout the course. The design of the learning modules follows a consistent rhythm to help you manage your time effectively. Grades will be available within two weeks of final submission. Complimentary transcripts for EDU and CV courses will be automatically mailed out following grades being posted and approved. Please allow 3-4 weeks from when final grades are posted to receive a transcript.